Terms of service
TERMS OF SERVICE
Last updated: September 2026
Welcome to Thai Ranee. By visiting Thairanee.com, placing an order, or using our website and services, you agree to these Terms of Service.
1. OUR STORE
Thai Ranee provides a curated selection of beauty, cosmetics, personal-care, wellness, food, beverage and related products.
We aim to provide accurate and clear information about the products offered on our website.
2. PRODUCT INFORMATION AND AUTHENTICITY
Thai Ranee carefully selects products represented and sourced as authentic.
We make reasonable efforts to ensure that product descriptions, images, sizes, ingredients and other information shown on our website are accurate.
Product packaging, design or manufacturer information may occasionally change without prior notice. Where there is a material difference between the product received and the product advertised, applicable consumer rights and our Return & Refund Policy will apply.
Colours displayed on a device may vary slightly depending on screen settings and photography.
3. ORDERS
Submitting an order does not guarantee acceptance of the order.
We may cancel or refuse an order where reasonably necessary, including where a product is unavailable, there is an obvious pricing or listing error, payment cannot be verified, or fraudulent or unauthorised activity is suspected.
If payment has already been received for an order that we cancel, the appropriate amount will be refunded.
4. PRICES AND PAYMENT
Prices are displayed on our website in the currency shown at checkout.
Applicable product prices, delivery charges and other fees will be shown before an order is confirmed.
Available payment methods may include online payment and Cash on Delivery where offered.
Customers are responsible for providing accurate billing, delivery and contact information.
5. DELIVERY
We will make reasonable efforts to deliver orders within the delivery time stated or estimated on our website.
Delivery times may occasionally be affected by circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and for being available to receive the order where required.
6. RETURNS, REFUNDS AND CANCELLATIONS
Returns, refunds, exchanges, replacements and cancellations are handled in accordance with our Return & Refund Policy and applicable UAE consumer-protection requirements.
If an item is damaged, defective, incorrect, expired at delivery, incomplete or materially different from its advertised description, please contact Thai Ranee as soon as possible.
Our Return & Refund Policy forms part of these Terms of Service.
7. PERSONAL CARE, FOOD AND WELLNESS PRODUCTS
Customers should review the product packaging, ingredients, directions, warnings and allergen information before use or consumption.
Opened or used products may be subject to return restrictions for hygiene and safety reasons, except where mandatory consumer rights apply.
Information on our website relating to cosmetics, wellness products or supplements is provided for general product information and is not intended as medical advice.
8. WEBSITE USE
You must not use our website for unlawful, fraudulent or abusive purposes.
You must not attempt to interfere with the security or proper operation of the website, misuse another person's information, or use the website in violation of applicable law.
9. INTELLECTUAL PROPERTY
Unless otherwise stated, Thai Ranee branding, website design, original text, graphics and other original website content may not be copied, reproduced or commercially used without permission.
Third-party trademarks and product branding remain the property of their respective owners.
10. THIRD-PARTY SERVICES
Our website may use services provided by third parties, including Shopify, payment providers and delivery providers.
Their services may be subject to their own terms and privacy practices.
11. PRIVACY
Personal information is handled in accordance with our Privacy Policy and applicable requirements.
By using our website, you acknowledge that information required to process orders, payments and deliveries may be handled by relevant service providers.
12. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Thai Ranee is not responsible for losses resulting from misuse of a product, failure to follow product instructions or warnings, or circumstances outside our reasonable control.
Nothing in these Terms is intended to exclude, restrict or reduce any mandatory consumer rights or liability that cannot legally be excluded under UAE law.
13. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, website, services or applicable requirements.
The latest version will be available on Thairanee.com.
14. GOVERNING LAW
These Terms are governed by the applicable laws of the United Arab Emirates.
Any dispute will be handled in accordance with the applicable laws and competent authorities or courts of the UAE.
15. CONTACT
If you have questions about these Terms or an order, please contact Thai Ranee using the contact options provided on Thairanee.com.